SMS Terms and Conditions

Last updated: August 31, 2026

Diamond Intelligence provides AI phone receptionist service to small businesses on Long Island, New York. These terms cover our SMS (text messaging) program and apply to anyone who receives text messages from us. By taking part in the program, you agree to these terms.

Program description

Diamond Intelligence sends automated SMS notifications to our business clients after each call handled by their AI phone receptionist. Those messages include the caller's name, the caller's phone number, and a summary of the call, so you can follow up without listening to a recording.

These are service messages tied to your account. We do not use this program to send marketing or promotional texts.

Who this program is for

This program is for Diamond Intelligence's business clients who have consented to receive these notifications as part of the AI receptionist service. Consent is given during onboarding — either verbally when we set up your service, or by submitting our client intake form with the mobile number where notifications should be sent. We only send messages to the numbers our clients provide for this purpose.

Message frequency

Message frequency varies — expect approximately one message per incoming call handled by your AI receptionist. Your total depends on your call volume.

Message and data rates

Message and data rates may apply. Standard carrier messaging and data rates apply to messages you send and receive, according to your mobile plan. Diamond Intelligence is not responsible for charges from your carrier.

How to stop messages

Reply STOP to any message from us at any time to stop receiving texts. You may also contact us by phone or email and we will remove your number. After you opt out, we will stop sending call notification texts to that number; we may still reach you by phone or email about your account.

How to get help

Reply HELP to any message for assistance, or contact us at mitchdiamond11@gmail.com or 631-300-0226.

Delivery

Message delivery depends on your mobile carrier and is not guaranteed. Delays or failed delivery can happen for reasons outside our control, so please don't rely on these notifications as your only record of a call.

Privacy

Our SMS Privacy Policy explains what data we collect and how it is used, stored, and shared.

Changes to these terms

Diamond Intelligence may update these terms from time to time. We will notify clients of material changes, and the "Last updated" date above will reflect the most recent revision. Continuing to receive messages after a change means you accept the updated terms.

Questions

For questions about these terms or the SMS program, contact Diamond Intelligence: