SMS Privacy Policy

Last updated: August 31, 2026

Diamond Intelligence provides AI phone receptionist service to small businesses on Long Island, New York. This policy explains what data we collect, how we use text messaging (SMS) with our clients, and how that data is handled.

Information we collect

Business contact information — business name, owner or contact name, email address, and mailing or service address, provided during onboarding or through our intake form.
Phone numbers — the business phone number we answer on your behalf, and the mobile number where you want call notifications sent.
Call details — information from calls handled by your AI receptionist, including the caller's phone number, the name and any details the caller provides, the time of the call, and a summary of what the call was about.

How we use SMS

We send automated text notifications to our business clients after each call handled by their AI receptionist. Those texts typically include the caller's name, the caller's phone number, and a short summary of the call, so you can follow up without listening to a recording.

These are service messages tied to your account. We do not use SMS to send marketing or promotional messages. Message frequency depends on your call volume. Message and data rates may apply from your mobile carrier.

Consent

Clients consent to receive these call notification texts during onboarding — either verbally when we set up the service, or by submitting our client intake form with the mobile number where notifications should be sent. Consent to receive texts is not a condition of any purchase unrelated to the service itself, and we only text the numbers our clients give us for this purpose.

Opting out

You can stop receiving texts at any time by replying STOP to any message from us. You may also contact us directly by phone or email and we will remove your number. After you opt out, we will stop sending call notification texts to that number; we may still reach you by phone or email about your account.

Data sharing

We do not sell, rent, or share phone numbers or SMS data with third parties for marketing purposes. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. We share data only with the service providers that operate our platform — such as our telephony and database providers — and only as needed to deliver the service, or where required by law.

Data security

Call records, call summaries, and contact information are stored in our Supabase database, and calls and text messages are delivered through Twilio. Data is encrypted in transit and at rest by those providers, and access is limited to the people who need it to run the service. We follow industry-standard security practices, though no method of transmission or storage is completely secure.

We keep call and contact data for as long as you are a client and as needed for our business records. You may request deletion of your data using the contact information below.

Contact us

For questions about this policy or your data, contact Diamond Intelligence: